People generally like things. And thinking their things help. Is this not true? It applies to IT too, specifically regarding applications. Doesn’t more=better? If you have to configure and support all kinds of packet sniffing, email PHI inspecting, password hacker catching software and keep some eyes on it, well, you are being asked a lot! Sadly, we’ve all seen where the alerting software gets “installed” and then ignored until the admins are asked to posthumously explain what transpired. Not good. We need to be sure we include in our planning time to keep up with our new app. We are not “buy and forget” investors, right?
The thing to do if you find yourself or your group in this predicament is make a list of all the software, the in house primary and backup, how good is the vendor support, and the overall in house level of expertise. Figure out what it would take time and money wise to get in house people up to speed and include that too. Take the presentation to the next level up and get a commitment to fill the gaps for critical technologies.